How to Get Consumers to Complain More Publicly

How do you get businesses generally to think about the future more? I mean, that's a really tough question. But also, as your example with Ryanair, in the short term, dark patterns tend to work. It's worse in the long term. We're asking everyone to do their sites to comply. That's because the regulatory powers aren't there to actually do much better. And we are the people who can change it. This is Black Cat UX.