100. Listening to Understand versus Listening to Win | Strategies for quality listening and how to know when you've got it right
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Sally Kohn: Your first voice on this show was all about charting in the room and using the, that it was at the Dragon app on your phone. As you're saying all that, thinking about those moments, not just with patients, but even with family, and it is so important to be present if you want this to be effective communication. And one thing I do, and that this is straight from meditation, mindfulness, which is just basically being present. In meditation, when a thought comes by, which that's what the mind does, the thoughts bubble up. Okay, acknowledge that thought and then come back, come back.
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