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2min chapter
Beyond the hotline: proactive solutions for happier cities
Round Table China
Understanding Municipal complaint Systems: Complexity and Coordination
This chapter examines the intricacies of municipal complaint systems, particularly through the lens of mayor's hotlines. It highlights the challenges in addressing public grievances and the importance of interdepartmental coordination to enhance citizen satisfaction in urban areas.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode