AI and Data Management in Automotive Dealerships

This chapter explores the transformative role of AI and data management in automotive dealerships, emphasizing the importance of clean data for effective customer communication and outreach. It also discusses the challenges of data accessibility and the need for specialized talent in managing complex data systems.

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Today I’m joined by Daniel Kim, Director of Operations at Barnes Crossing Auto Group. His journey from tech entrepreneur to dealership operations leader, the promises and pitfalls of AI BDCs, why he insists his team stay on the phones and much more.

This episode is brought to you by:

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Fix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠

Request to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠

For industry vendors:

Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠

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01:00 How did upbringing shape Daniel?