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424 Trust Signals by Scott Baradell

The Marketing Book Podcast

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Building a Positive Reputation

"The biggest and most important part of reputation management is building that positive reputation," she says. "It will insulate you and give, and make it more likely people will give you the benefit of the doubt when something bad happens." A local hair salon in Dallas had their voicemail full of hateful voicemails after a controversial item was posted on social media; they didn't know what was going on.

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