The Importance of Keeping a Handle

A lot of software is now certainly 24 hours a day, seven days a week. And we're still living with some of that. So therefore, is that documented somewhere? To be able to bring that up to that level from that perspective. The other one is keeping a handle on what's going on in your company. What are the current state of your staff? Who's that one person that knows everything? It's a go-to person for that thing. But have at least that in your head that we need to keep an insurance plan here if Billy is no longer around.