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Your Book Review: Lying for Money

Astral Codex Ten Podcast

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The Devil's in the Details

Many bank branches sold a version of the product that Davies describes as highly toxic. Branch staff were given aggressive sales targets for PPI and overall revenue targets which would become impossible to reach without selling it to an absurd number of customers, he says. Compared to previous generations of the same industry, counter staff were less qualified and worse trained. Lots of it was hardly even sold at all.

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