Customer Success (Buddies or Enemies) with Aoife O'Brien
Future of PreSales Podcast with Don Carmichael
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The Overlap and Evolution of Customer Success Teams
Nick meta: Customer success is quite new, but there are some kind of standard volumes. And we'll come to some of the things I learned from that will come to in a minute because it kind of popped out and the kind of questions that we talked about pre before we pressed the record button. So if you look at what customer success is in this evolution, which is the taught leaders the trusted advisor sometimes having some of the commercial conversations to see the sale to wrap up. But then you want to be able as a customer success manager to teal the sales rep to find and and trust in the opportunities so they don't spend their time on tea and cake or all of that.
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