Being empathetic is absolutely the key to getting things done, I think. Serious does not equal professionalism and having fun makes a better team. The best projects I've ever worked on, the most successful products I've ever built, the best teams I've worked in, they understood that seriousness was not professionalism. It's about understanding what your other stakeholders need that aren't just business stakeholders,. That are your stakeholders in security and operations, your downstream, your upstream folks. For empathy in the large, as part of the software and the normal process, but empathy in the small, empathy with the people you're working with.

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