When a house catches on fire, it's very clear who owns that problem. But if you ask just a slightly reformulated question, whose job is it to keep your house from catching on fire? Nowyou've got a kind of mysterious question. And so in situations like that, where you can't find a clear owner, often what happens is nothing. Because no one owns it, no progress happens.
Can you think of a problem that irritates you repeatedly? What has the total cost of managing that been to you over several years today? I have invited the New York Times best-selling author Dan Heath to help answer the 10 X dilemma. By the end of this episode, you will be able to solve problems before they happen.
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