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The Intuition of Scaling an Organization
Sally Kohn: I had no idea that the pandemic and demand for masks in particular were such a catalyst for Etsy. So, what were the things you were seeing or hearing? What were the signals that you had that this was happening? Or was it mostly just intuition and your gut telling you this?Kohn: There's a lot of intuition. When you grow an organization, you've always got to be thinking about people processing technology. They all three need to work. If you focus on one and not the others, you're going to be in trouble.