The Evolution of Chatbots

WhatsApp overtook SMS for the number of texts I sent two years ago. As designers, we have to anticipate what are people going to be writing and saying in these chatbots. And should I make the user aware that they're talking to a chatbot or not?

Transcript

Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app