The Importance of One on One Support

I think today it's more known as solutions engineering. And I do this as my job now. But I spend the time just talking to customers one on one and figuring out what their problems are, how can we solve them and can the product solve it? If it can't let them know and kind of go from there. Yeah, it's interesting. There's still a lot of uncertainty around titles and roles and scopes of responsibility. Like dev realm, dev success, evangelism, advocacy,. They all sort of like mix and match, depending on the company you're at.