550. The Power of Uncertainty: Embracing the Unknown for Growth and Success feat. Maggie Jackson
unSILOed with Greg LaBlanc
The Value of Diverse Perspectives in Decision Making
This chapter examines the dangers of overfitting in decision-making processes, highlighting the risks of depending too much on historical data. It advocates for the inclusion of amateur voices and diverse perspectives to foster an environment of critical thought and innovation.
What is ‘good stress’ and what are the benefits of it? How does an upbringing in uncertainty prepare you in some ways better for the world than others? How are intolerance and uncertainty linked? What is the important purpose of daydreaming for creativity and business?
Maggie Jackson is a journalist and the author of the books Uncertain: The Wisdom and Wonder of Being Unsure, Distracted: Reclaiming Our Focus in a World of Lost Attention, and What's Happening to Home: Balancing Work, Life and Refuge in the Information Age.
Greg and Maggie discuss the nuances of uncertainty, attention, and distraction, emphasizing the importance of daydreaming and mind wandering. Maggie explores her findings about the impact of these states on creativity, learning, and memory. Their discussion also covers how societal and cultural attitudes towards uncertainty affect decision-making and problem-solving, especially in professional settings like medicine and finance. Maggie also reveals the role of dissent in fostering creativity and collaboration, and the need to manage mental well-being in an increasingly fast-paced world.
*unSILOed Podcast is produced by University FM.*
Episode Quotes:
How uncertainty primes us to learn and perform
05:44: What's really important to understand, and comes from the new neuroscience of uncertainty, is that this discomfort we feel is actually good stress. So, when you're meeting up with something new or unexpected or ambiguous—in the forest, or in the workplace, or wherever—you actually have a stress response. Neurotransmitters, hormones, et cetera, you know, are cascading through your body. Your body and brain are kind of springing into action. And what's really amazing, and very new scientifically, is that your brain on uncertainty is undergoing remarkably positive changes. So, when you're unsure—this has been documented in emergency room physicians and others—your working memory improves, your attention heightens, your brain becomes more receptive to new data. So, this is a state—yes, that's uncomfortable—but that's good stress. You're actually being primed to learn and perform.
Uncertainty is a signal to learn not to retreat
06:42: Uncertainty is the brain telling itself, "There's something to be learned here." So, that puts a different spin on this idea that we should retreat from it.
Tolerance of uncertainty is a skill you can build
28:15: So, we all sit somewhere on the spectrum of this new personality trait. It was actually discovered about 50 years ago, but it's getting a lot of attention, called tolerance of uncertainty or intolerance of uncertainty. So, if you're tolerant of uncertainty—highly—you're more a flexible thinker. You like surprises, you see uncertainty as a challenge. Intolerant people, during the acute phase of the pandemic, for instance, they were far more likely to turn to denial, avoidance, and substance abuse to cope. So, it's really interesting because our intolerance of uncertainty is mutable. Not only can we boost our tolerance—we can practice, we can do daily exercises—there are clinical studies that are actually treating anxiety just by helping people bolster their tolerance and uncertainty. But it's also important to know that it's situational.
Show Links:
Recommended Resources:
- Yerkes–Dodson Law
- Jeremy P. Jamieson | Google Scholar
- Carol Collier Kuhlthau | Rutgers University
- Harry S. Truman
- “The Einstellung Effect, Explained”
- Amy Edmondson
- Daniel Kahneman
- Robert Stickgold
- James J. Collins
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