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Impactful digital health transformation through a clear vision and values: insights from Eswatini

Global Perspectives on Digital Health

CHAPTER

Compassionate Care Challenges in Eswatini

This chapter explores the barriers to healthcare access in Eswatini, particularly the cultural reluctance to express complaints. It emphasizes a ten-week onboarding for healthcare staff aimed at fostering compassion and a patient-first approach, coupled with an analysis of systemic issues affecting trust and efficiency in healthcare delivery. The involvement of technology, user feedback, and regulatory frameworks are discussed as essential elements for improving healthcare outcomes and addressing the needs of vulnerable populations.

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