Banking Transformed with Jim Marous cover image

How to Think Like a Brand and Not a Bank

Banking Transformed with Jim Marous

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Brand Equals Visual Identity

There's still a perception that brand equals visual identity. You have to go into culture to really think about what your brand is and what it means. One of the brands that i really, really love m is usa. A a younow super clear on their audience. And every decision they make, right down to how a customer service agent is allowed to solve a problem on the phone,. They're empowered to help that individual because they understand that the experience of that individual is not the same as any other customer might be.

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