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#26 - Experience Design—Apple's Best Kept Secret - Tim Kobe

Tech Lead Journal

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Apple Retail

Apple had traditionally suffered we had done work with Nike and with the North Face. Both of them were essentially OEMs who sold their product through third party channels. We saw that Apple was suffering basically from the same thing if you were to go into in those days it would have found the dealer controlling that relationship. Steve read the white paper we got a call one day from his assistant said Steve wants a capabilities presentation he'll be there in 30 minutes He's in the car on the way over and so he came in and interviewed us, talked about what the potential was then they started working on Apple retail.

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