Do You Have a Competitor?

i think that business is actually a great place to view this, because there are typically two different kinds of business people. I feel like a lot of people get caught up in the idea that if i win, it's taking from you. The whole idea behind these emotional bank accounts is that we are constantly either making deposits or withdrawals in our relationships with people. But the six major deposits esas, number one, understand the individual. Number two, attend to the little things. Number three, keeping your commitments. Number four, clarifying expectations. Number five, showing personal integrity. And number six, apologizing when you make a withdrawal.