
(Part I) How to Reduce Churn and Keep Members Engaged, with Diana Tower (Membership Series)
The Art of Online Business
00:00
What Are Your Expectations for Your Community?
Roxanne Jones: We feel like our members are expecting us, meaning the creator, to be the one answering the questions. So what expectations do your members have when they join? She says on boarding is superimportant because you're setting up the expectations. "You can simply switch that out and say, no, join this amazing space to connect with peers or support one another"
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