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Ep. 839: Rishad Tobaccowala with Michael Covel on Trend Following Radio

Michael Covel's Trend Following

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The Importance of Humans and People

A lot of what I focus on in the book is we have sort of underestimated the importance of humans and people. To a great extent, spreadsheet driven businesses so much care about just the scorecard that they forget what actually drives the scorecard. It seems like it's a business that is doing exceptionally well, but it doesn't seem to at least give off anything about customer service  that I can really relate to.

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