72. "Stopping The Stupid" For Better Customer Experience Outcomes Over Outputs with Anthony Coppedge
Doing Customer Experience Right with Stacy Sherman
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Leadership Advice - Do the Right Thing
Next question: What's the best leadership advice you've either been given or received? "I want to understand what's doing the right thing there, keeping your customers happy," he says of telcos. He also wants to know why it is that if it's statistically proven, it's harder to keep a cutter than customer rather than get one.
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