The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 527: Acquiring 10,000 SMB Customers Solely from Data with Gorgias CEO Romain Lapeyre

The Official SaaStr Podcast: SaaS | Founders | Investors

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Enhancing Customer Experience through Data and Coaching

This chapter focuses on creating a customer experience score by evaluating key success metrics like response time and satisfaction. It showcases a success story of a customer who enhanced their score through effective coaching and the implementation of live chat features.

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