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Samsara’s Journey to $26B Public Company | Sanjit Biswas, Co-founder and CEO

The Peel with Turner Novak

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The Power of Customer Feedback Loops

This chapter explores the importance of customer feedback loops in enhancing company operations and addressing customer needs. Through direct engagement, including visits to operational facilities and events, the speaker emphasizes the value of firsthand experiences in understanding customer challenges. The discussions highlight the necessity for leaders to allocate time for meaningful interactions with customers to gain genuine insights and improve service effectiveness.

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