The chapter delves into the evolution of scaling in customer success, emphasizing resource and process optimization. It discusses the challenges and misconceptions around AI adoption in customer success, highlighting the importance of data, integration, and adoption to drive efficiency. The conversation also explores the evolving skill sets required in customer success teams and the transition towards technology-driven and AI-native CCO organizations.
This week Rohan Gupta and Gopal Srinivasan, Partners at Deloitte, join Jeff to talk about a hot topic: AI in Customer Success.
Generative AI has made access more accessible for the average person, but what are some ways CS teams can utilize AI to support the work they do in a more effective and efficient way? From practical suggestions for getting started to potential roadblocks, the conversation focuses on the shifts teams and companies need to start making to utilize this powerful tool.
Connect with Rohan Gupta
Connect with Gopal Srinivasan
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