How CS Leaders Can Adopt AI
Gain Grow Retain
Evolution of Scaling in Customer Success
The chapter delves into the evolution of scaling in customer success, emphasizing resource and process optimization. It discusses the challenges and misconceptions around AI adoption in customer success, highlighting the importance of data, integration, and adoption to drive efficiency. The conversation also explores the evolving skill sets required in customer success teams and the transition towards technology-driven and AI-native CCO organizations.
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