This chapter explores the journey of the open source chat application Zulip, from its inception in 2012 to its acquisition by Dropbox and subsequent transition to an open source project. The discussion highlights the innovative features of Zulip, such as its unique topic-focused conversation structure that enhances clarity and user engagement compared to traditional chat platforms. Additionally, it delves into the implications of Zulip's design choices on user experience and the continued support for communities and organizations through its robust sponsorship program.

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