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How to Talk to Your Team About Your Origin Story
"We need to care more about our customers and how we talk," he says. "If you have the weekly workshop meetings, which if you are in our program, you should be doing with your team." He adds that by reminding his staff of why they do what they do, it can help them focus on their work even more so than customer service. 'It was something that I had to change actively in myself because I was like the reason that my team isn't performing the way I want them to'