Marla, Did You Call Him Names?

Marla felt this breach was unacceptable, and she had lost her temper. Naming your feelings while you're having them is deeply authentic. Marlew made it clear to entire staff exactly what was important to her. She owned that she was upset, but she wasn't shouting or throwing things. Her team began to as someone who would hold them to high standards. It was a turning point for her and her team, a positive one.