Sometimes the biggest, best learnings just happen in a casual conversation or telephone call, or over lunch. The first time met truat cathy te founder of chickful a, said, ken, who do you think needs encouragement? And i bet you're going to tell me, tru he said, every human being whois breathing. It reinforced my belief if somebody took everything I've taught for the last forty five years, what would i hold on to? That's probably the second secret of the woman manager, aboya, catching people doing things right and axcenting the positive.

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