The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

AI in the designer's toolbox: Shaping the future with ChatGPT

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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What Are Hallucinations and How Do We Minimize Them?

Molly, could you maybe describe, because this seems like one big limitation for anyone trying to use this for real. What are hallucinations and why are they happening in the first place? Yeah, it's a huge problem, as Gustave said. But it's like the model wants to please you, right? So it wants to give you an answer that it thinks you want. And sometimes it has a reliable source for that information. Sometimes it's just making things up. I don't know, it feels like a child,. Like, why did you do that? Well, I thought that was what you wanted.

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