In AI We Trust? cover image

Joe Bradley (LivePerson): How much 'rat poison' is in our AI and can AI be more "human"?

In AI We Trust?

CHAPTER

How to Identify When Consumers Are Deeply Frustrated

i think learning, you know, with is learning to recognize and learn to categorize. There's a sort of challenging ontological problem of just even what are the emotional statesd and how should we look at those. We're trying to productiz thoughtfully, simply and, ah, and and carefully. And so we're beginning to, i build out that battery of emotions. That's interesting. The area that's really interesting us too,. as we have brought on some companies that are in the voice pace. Those things can be very powerful.

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