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How to Win Friends & Influence People (Dale Carnegie) - Audiobook Summary
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10 Ways to Turn Hostility Into Friendship
Never condemn someone for being wrong, assume the other person always has a valid reason. To get others to be sympathetic to your points of view, you need to first be sympathetic with theirs. A good line to turn hostility into friendliness and goodwill is this: I don't blame you one iota for feeling as you do.
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