HR Works Podcast 188: Doubling Down on Your Corporate Culture
HR Works: The Podcast for Human Resources
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Are You Using Benchmarks to Measure Customer Engagement?
Companies tend to get caught up in things that are distraction so i have companies that want bench marks and norms, right? You know, the reality is you need to create your own internal bench marks. So we provide key drivers, which is really an impact analysis based on correlations. We tell people here are the one, two or three things if you did, you know, as a company,. within this department or division, they would have the biggest impact on your engagement levels.
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