How to Be a Better Customer Service Provider

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Enric: The idea of end user adoption in UX has really been an obsession of ours since we started the company. We said, okay, before we even had revenue metrics at the company, we had this adoption metric that we like laser focused on. And until we see customers building daily habits around guru, you're not going to sort of start thinking we have product market fit. Enric: Any product in our experience or choice can do a lot more than just keep bothering people with other stuff. This is about how it refines interaction and how it gets input from users. So now this user intensity has gone over a highly adopted, high usage product.

Enterprise Knowledge COO Joe Hilger speaks with Rick Nucci, Co-Founder and CEO of Guru. Guru is an all-in-one tool that keeps your team connected and puts all of the information they need in one place, going beyond your average knowledge base. Guru just released Assist, their new generative AI writing assistant that will help users instantly summarize, refine, and improve their knowledge in Guru. This complements their other recent release, Answers, which enables you to connect your company’s apps to Guru and access information instantly.

In this conversation, Joe and Rick talk about the benefits of Guru, how it can help an organization improve their knowledge management, and how generative AI works in the industry.

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