Product Leaders Learned to Stay Focused on Customers

It's very hard to get into a crisis moment if you don't already have systems, mechanisms and common frameworks at the whole organization is using. So i'm about to tell you um some examples where i kind of give you the learning that came out of leading the next ra product through twenty 20. I'll give you the framework that helped us navigate um through that crisis, and also an example m of some of the product experiences that were built using that framework to help us ate through the twenty twenty craziness....