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#254: Tom Hale, CEO of Oura – Be a balancing force

How Leaders Lead with David Novak

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Leading with Empathy and Authenticity

This chapter delves into the speaker's transition to CEO at Oura, driven by a passion for the product and a commitment to empathy in leadership. It outlines strategic decisions that propelled sales growth, particularly by targeting women and enhancing customer experiences. The chapter also emphasizes the integral role of trust and authenticity in fostering employee relations and maintaining customer loyalty.

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