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15min chapter
84: Kristi Faltorusso - Aligning Customer Success and Product Management
PRODUCTEA with Leah, Growth & Senior Leadership
Navigating Customer Success Dynamics
In this chapter, the speakers discuss the nuances of customer onboarding and the importance of tailoring strategies to fit individual customer needs. They emphasize the critical relationship between customer success, product management, and sales, highlighting how product quality affects customer retention. The conversation also covers the challenges in communication during customer support processes and the need for empathy and understanding in addressing customer issues.
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