Blending Software & Excellent Customer Service by Apptentive CEO
The Product Podcast
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Is Self Service Enough?
product manemen is being decentralized. You don't need to be a useel researcher to access coete i information, the same way you need to be an data scientist to access data. One of the problems we see in the ecosystem now is self service is not enough. It doesn't mean that they log in in the dashboards when we tell them to. And so part of the motion becomes, once a month, once a quarter, maybe once a week, you're walking the relevant stake holders through and giving them updates.
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