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383 The Conversion Code 2nd Ed. by Chris Smith

The Marketing Book Podcast

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The Importance of Quality Over Quantity

Douglas Rushkoff: I wanted to pull out a few things from the book that might upset people or that surprised me. He said he believes automation is overrated and being used as a crutch.rushkoff: When it's time to work with someone, that's when the human matters the most. rushkoff: People that engage with a live chat person are 2.8 times more likely to convert.

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