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Inclusive Design - Saielle DaSilva on The Product Experience

The Product Experience

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The Stress Test for a Smart Meter

The Kano model talks about it's basically a desirability focus, but you can use it along with other inclusive design tools to understand what things really make or break an application experience for your users. People don't generally care if their smart meter is pretty they want it to be usable. I would actually rather have more information about who to call if something is wrong or what buttons to press. And no information and a really clean interface that just doesn't actually do anything for me.

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