The Change in Office Culture

People behaving this way is a symptom of a real change in office culture that's happened over the course of the last 50, 60, 70 years. Instead of every person having one secretary, it's been consolidated into one office manager who essentially functions as an assistant for the entire office. Companies have so few redundancies now that not only do they not have three people who should be doing this office manager's job, but then also the other workers are trying to do more work than they probably should be doing.