Service Management Leadership - IT Service Delivery
Service Management Leadership Podcast
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Rethinking Service Delivery in IT: Understanding Services, Consumers, and Stakeholders
This chapter explores the concept of service delivery in IT and highlights the importance of understanding services, consumers, and stakeholders. It suggests rethinking service delivery to focus on seamless IT service delivery, and discusses the challenges of defining and mapping services. The chapter also discusses the potential benefits of leveraging automation and artificial intelligence for improved efficiency.
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