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AI Hype and Opportunity, Building Consumer Experiences into a B2B Product, and How Incentive Systems Inform Everything with Jon Reilly, Co-Founder & COO of Akkio
The Long Game
How to Do Customer Support Yourself
At first I did it myself because there was no one else. And what I found is like, it's the easiest way to understand where users are getting stuck and struggling. You could roughly 10x the number of people thinking something is a button and it's not. Every time you find a way that it breaks, you try and solve it algorithmically. So that class of failure won't ever happen again. We're at like 20,000 users through the platform now.
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