Radical Candor: Communication at Work cover image

From Bottlenecks to Buy-In: Overcoming Bureaucracy 7 | 16

Radical Candor: Communication at Work

00:00

Empowering Decisions in Customer Service

This chapter explores a role-playing scenario focused on a team member's struggle to secure a suitable car rental amidst corporate constraints. It highlights the balance between empowering employees to enhance customer satisfaction and adhering to established processes. The dialogue reveals the complexities of managing customer needs against operational protocols and the importance of fostering empathetic communication within the workplace.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app