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From Bottlenecks to Buy-In: Overcoming Bureaucracy 7 | 16

Radical Candor: Communication at Work

CHAPTER

Empowering Decisions in Customer Service

This chapter explores a role-playing scenario focused on a team member's struggle to secure a suitable car rental amidst corporate constraints. It highlights the balance between empowering employees to enhance customer satisfaction and adhering to established processes. The dialogue reveals the complexities of managing customer needs against operational protocols and the importance of fostering empathetic communication within the workplace.

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