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Summary of Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen | Free Audiobook

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How to Improve the What's Happened Conversation

Don't just assume that the other person has ill intentions. Recognize that each of you is a different person who can look at the same situation and come to two completely different conclusions. You can't just blame the other person for the misunderstanding or heated conversation. You have to take responsibility too. Where did the miscommunication begin? How did you both contribute to the mess? And finally, what can you both do to move forward?

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