Fintech Insider Podcast by 11:FS cover image

944. Insights: The future of generative AI in financial services

Fintech Insider Podcast by 11:FS

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Understanding the Transformative Role of Generative AI in Financial Services

This chapter explores how generative AI is reshaping financial services, contrasting its workflow efficiencies with traditional processes. It highlights the importance of collaboration between established firms and fintech, while examining the balance between leveraging AI for customer service and addressing privacy concerns. Additionally, it discusses the implications for workforce dynamics, emphasizing the need for upskilling and the potential risks faced by women in the industry.

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