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231: Responding Fast to Customers — A Good Idea?
The Bootstrapped Founder
How to Overcome the Fear of Overcompensation
GPT based systems can hand hold your customers through multi-step processes while answering their questions at the same time. It helps to have a very elaborate knowledge base for that particular purpose. Be honest and tell people that they're being helped by a smart documentation tool. The moment you lie to your customers about who they're talking to, you play with fire. People will never trust you or your business if you tell them that the obvious robot is a real boy.
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