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Is There a Requirement to Do Advance Things?
Catit: There's so much opportunity to do basic things like insuring that the rep that you're talking to has the information about your account in front of them. I don't know if it's just banks, or rather, i don't have an opinion on whether banks are further ahead of that or behind on that. But what's the readiness of the enterprise to receive this kind of technology given the state of call center? Catit: One of the thing we talk about with our customers is breaking things down into smaller chunks and milestones where you can actually see this new technology making impact.