In this episode of Customer Success Talks, we dive into the powerful world of persuasion with expert Dr. Christopher Phelps. With years of experience in teaching professionals the mastery of persuasion, Chris brings a unique blend of hands-on expertise and psychological insight, making him the perfect guide for this essential skill.
In Part 1 of our two-part series, Chris explores Dr. Robert Cialdini's 7 principles of persuasion and reveals practical ways customer success managers (CSMs) can apply these strategies to deepen client relationships and drive success.
The 7 Principles of Persuasion:
Reciprocity – People naturally dislike feeling indebted, so offering value encourages clients to reciprocate.
Commitment – Consistency is key; people tend to commit to actions aligned with their values.
Social Proof – People are influenced by what they see others doing.
Authority – People trust authoritative figures and credible sources.
Liking – People are more likely to agree with those they feel similar to or like.
Scarcity – Limited availability increases demand.
Unity – Shared identity strengthens bonds.
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Connect with Us:
Dr. Christopher Phelps - https://www.linkedin.com/in/dr-christopher-phelps-2b48b718/
Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/
Listen to the episode on Spotify - https://open.spotify.com/show/1Di7rGGs25vRMBrSUUEnxn?si=c63b6826030b45e8
We're expanding to Latin America! Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below.
Spotify - https://open.spotify.com/episode/5R8kF7Yt0VbvNS1Wz06bmE?si=zshhJqR9RDevDal5GluZ0Q
Youtube - https://www.youtube.com/channel/UC11VRvlLrv3r46TaUr0zFlA
