When you're marketing to an SMB audience, they are more in the weeds and the speeds and feeds as we sometimes say of what a product does. Obviously, enterprise customers want to make sure your product works too, but they are thinking more from a solution mindset. They might have to bring multiple departments together to use your solution. That's why having a more visionary message is really important when you go and sell to enterprise customers because they've got to be thinking much further ahead.
Our guest is Sara Varni, CMO of Attentive, a conversational commerce platform. Before joining Attentive, Sara was Twilio’s CMO and spent 10 years as a senior marketing leader at Salesforce.
In today’s conversation, we talk about what startups can learn from enterprise marketing playbooks, particularly around creating and honing a corporate message. Sara takes us behind the scenes at how companies like Twilio and Salesforce craft a corporate message from the ground up, and tweak it as the company grows. She also shares specific advice for marketers with sights on the CMO seat, including how to form collaborative, not combative relationships with sales counterparts.
You can follow Sara on Twitter at @SaraVarniBright
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