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From Sam's Club Retail Media to Scaled Entrepreneurship with Steven H. Carroll

The CPG Guys

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How to Be a Successful Leader in a Big Organization

I'm a service-oriented person. I want to serve my partners. I like to be a servant leader, and Walmart trains us all to be very much like that. My rule, Steve, is I follow an 80-80 principle. You have to get it right. Or please, 80% of the people. And you got to do it 80 per cent of the time. Those are my benchmarks. Like if I fail to get the two 80s, I've actually failed. Okay. But if I was a cross to 80s and someone's not happy, odds are they're not happy just because they don't want to be happy. or they don't appreciate what they

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